Aid Call Case Study

Age Concern Waltham Forest > Trading Activities >

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Mr & Mrs D’Cruz have been residents in Waltham Forest since 1968 after coming to UK from North India in 1947 for Mrs D’Cruz, 1954 Mr D’Cruz. They have had peace of mind since getting Aid Call.

After having several falls they read about Aid Call alarms in the newspaper and called the telephone number given. Details were taken and in a very short time (about 1 week) they came to install the system, which was carried out efficiently.

They have found the system easy to operate and feel the cost is more than worthwhile. Two days after the system was installed Mrs D’Cruz fell in the kitchen, although she wasn’t badly hurt she did hit her head and was unable to get up. She pressed the button on her Aid Call pendant and an ambulance was sent to her aid and she was taken to A&E where she was given a thorough check and sent home after no injuries were found.

Both Mr & Mrs D’Cruz describe feeling safe & secure in the knowledge that help is there when it’s needed.

The only problem Mrs D’Cruz has experienced is that she sometimes sets off the alarm by mistake and has taken to leaving her pendant by her chair rather than set it off by accident when it’s round her neck. We did a test run to re-assure her no-one minds if this happens, the operator at the centre confirmed to Mrs D’Cruz that this often happens and they would far rather she set it off by accident than not wear it.

Reassured Mrs D’Cruz is now wearing her pendant at all times, and they have ordered a second pendant for Mr D’Cruz.

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Mr & Mrs D’Cruz of Waltham Forest