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Discharge from Whipps Cross University Hospital
Age Concern Waltham Forest > Help & Advice >
This page gives you a brief introduction to the services available to you at discharge from Whipps Cross University Hospital (from Wards and from Accident and Emergency) and when you are back home in the community again.
Table of Contents
- Why are Hospital Discharge Services important?
- Welcome Home
- Benefits Check
- Escorted Discharge
Why hospital discharge services are important
Being discharged from hospital, returning home and settling backing can be a difficult time for an older adult, especially for those who live alone. Age Concern Waltham Forest provides a number of services that offer support and extra security during discharge or on return home. These aim to:
- ensure a safe and secure discharge
- address any concerns or anxieties that you may have
- answer any questions that you have -
or get the answers for you - provide practical help such as shopping and pension collection
- offer you a benefit check
- refer you for information on a range of issues
Welcome Home
The Welcome Home Service provides assistance and support to older people on discharge from Whipps Cross University Hospital. Staff are available to visit older people on the day of the discharge to assist with practical tasks. Staff can assist with shopping, collection of pension and prescription and other practical tasks, such as small household tasks. Referrals are accepted from Social Workers, Occupational Therapists, Ward Staff, Consultants, older people and Age Concern Waltham Forest staff. Referrals should be made by 3.00 p.m. one day prior to discharge on 0208 558 0455.
Benefits Checks
This service is for older patients who have difficulties understanding welfare benefits, who have a change in their circumstances, or who would like their benefits checked to ensure that they are getting all that they entitled to. We can assist also with form filling.
We provide confidential advice and information on other issues such as community
care assessment, long-
We accept referrals from Whipps Cross Hospital Social Workers as well as hospital staff. Any older patient can also refer themselves to the service.
Information and Advice can be provided in most of the Asian languages spoken in Waltham Forest.
Referral can be made by telephone and in writing to the manager of the service, Ghulam Minhas, Manager, Advocacy and Information Services
Tel: 020 8558 5512
Fax: 020 8558 0383
E-
Escorted Discharge Service in Waltham Forest
Service Name: Escorted Discharge Service
Brief description of service:
This service is for older adults living in Waltham Forest who are being discharged from Whipps Cross Hospital who might go home with a relative, if one were available. The service provides transport home and also settles the older adult in at home, providing shopping, pension collection and small household tasks, if required.
Times available/open:
Referrals can be made from Monday to Friday between 10.00 a.m. and 4.00 p.m.
Languages available:
English and Asian community languages.
How to access the service:
Referrals only accepted from staff at Whipps Cross Hospital.